my
Expertise
Human-Centered Change, Backed by Systems & Operational Insight
As a change manager, I have supported complex transformations, including the SAP4i implementation in the credit insurance sector and cultural integration following the merger of two subsidiaries. I bring a structured approach to change, always focusing on the people side – with empathy, clarity, and real adoption in mind.
Before consulting, I spent years in a global organisation working across HR, customer experience, and supply chain functions. In HR, I supported internal system rollouts. In customer experience, I worked as a CX Process Owner with Salesforce both as a ticketing platform and a backend for client's portal – leading product releases and process automation. In supply chain, I used ERP systems hands-on, deepening my understanding of how tools like SAP impact daily operations – from inventory management to master data departments.
This blend of people-focused roles, system knowledge, and coaching allows me to see the big picture. I believe leaders already hold the answers - they just need space, clarity, and the right partner to help bring them forward.
Credentials
Certified Change Practitioner, Prosci
Enterprise Change Management Boot Camp, Prosci
Mastery & Art Coaching, NovaTerra
Certified Associate in Project Management (CAPM), PMI
Professional Background
SAP4i transformation in credit insurance
Merger of two subsidiary in credit insurance
CX Product Owner in FMCG
CX Process Owner in FMCG